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Return & Exchanges Policy

Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues.
Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!

 

RETURN (if applicable)

All the printings are provided on demand so in case of return/refund, received item does not need returning , in this case we will sent you a free replacement product with free shipping cost.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from 
Tokostin will be accepted. Returns must be shipped back to us within 30 days from the date you your package is delivered.

 

EXCHANGES (if applicable)

  • We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:
  • Items Damaged or Poor Quality : If an item is damaged or is shipped with a poor-quality products, you must send us a photograph of the poor-quality products or damaged area. We will replace any items damaged or poor-quality at no additional cost.
  • Wrong Product Shipped/Missing Items :If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
  • Design Issues :If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of us if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you.
  • Package Returned To Sender : If a package is returned to sender by the shipping courier, We will reship the package to you for free after an address verification is complete. All returned to sender orders will be destroyed by the courier or charged for another custom tax duties and another shipping fee once we confirmed to shipped it back to our production facility.
  • Package Returned To Sender – Missed Delivery Attempts : All missed delivery attempt orders that got returned to Sender who received notification from Tokostin or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit. You should also take the responsibility of making follow ups for the delivery progress.
  • Package Returned To Sender – Change Address : If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.
  • Package Returned To Sender – Wrong Address :If a package is returned to sender due to wrong Address Information, We will not be held liable and compensation will not be granted by any form. You should take the responsibility over this matter as we allow an Order Modification within 24 Hours.

We cannot accept customers exchanges if any product has been washed, worn, or over 30 days

 

Tokostin store will accept your return of unworn, unwashed, like new condition and defective merchandise by mail for a full refund of the purchase price (excluding shipping costs) if the merchandise is returned within 15days of receipt.

If there is a defective product or error caused on our end, Tokostin will happily replace a product.

*Customer are responsible for return shipping cost.

HOW TO GET YOUR RETURN :
If there’s an issue with your product, please follow these steps:

1. Email us at [email protected] with: Photo(s) of the affected package and items(s), Your order number and/or the email address registered to the order, more details about the package that are relevant.
2. We sends a new product on delivery. In case of out of stock, We will contact to confirm
3. Note: The warehouse does not hold goods during the time when customers send products back to exchange.
At every step we will send a confirmation email after 24- 48 hours.
We will use this information to look into a replacement and prevent future errors.

Return/refund address:
1572 Roseytown Road, Greensburg, CA 93309, United States
*** NOTE: If you didn’t have a satisfied answer, feel free to shoot an email to [email protected]. We will make it right, we guarantee that you will satisfy with our response.
– The shipping services will reuse their tracking numbers after 30days so that every tracking number will show invalid after that period of time. We will not be responsible for any loss in shipping after 30days.
– If you are returning a package over $70, please using trackable shipping service or purchasing shipping insurance, for your own benefit since we are not sure that we will be able to receive your returned package or not.

If your item has not arrived within 20 business days after ordering, please contact us for a free replacement order or a full refund of your purchase. Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.

We will accept your return of unworn, unwashed, like new condition and defective merchandise by mail for a full refund of the purchase price (excluding shipping costs) if the merchandise is returned within 15days of receipt. If there is a defective product or error caused on our end, Tokostin Store will happily replace a product.

We do not accept returns for products which are not broken or delivered incorrectly
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page.

Just click Size Chart on the Product Details link to find your best fit!.

Free Worldwide shipping
On all orders above $100

Easy 30 days returns
30 days money back guarantee

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